We have a few fundamental principals when it comes to privacy and protecting privacy.
- We don’t ask you for personal information unless we truly need it.
- We collect non personal information when you use our Services to offer you a personalized and relevant experience.
Your account is password-protected, so only you and those you designate can access it and view the information relevant to your account. However ultimately, you are responsible for maintaining the secrecy of your passwords and any account information. We always recommend extreme caution when sharing your details with others
Personal Information and other Information
Whenever you use the website we collect and store your personal information. Such personal information shall include (but not limited to) all information provided by you to the website from time to time, information related to your browsing behaviour on our website, the URL from you have either re-directed or visited our website, your computer browser information, and your IP address. The sole aim for collection of this information is to provide you efficient, smooth, safe and customized experience and to serve you better.
We collect your personal information (email address, name, phone number, postal address, credit card / debit card / other payment instrument details, etc.) from you when browse or you registers or log in. While you can browse some sections of our Website without being a registered member, certain activities may require registration. We also use your contact information to send you offers based on your interests.
When you post messages on our message board, chat room and other message area and leave your feedback, we will collect the information provided by you to us and retain such information as necessary for providing customer support.
We will also collect and restore your information provided to us whenever you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website.
When you avail our services you explicitly provide us with contact information including the information on your telephone number(s). The information is not shared unless the user requests to contact a vendor through our platform. We do however use this information to contact you via email and or telephone for service calls, important updates about your products and guidance about to improve your returns.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
FireCompass.com use “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety.
Cookies are also used to allow you to enter your password less frequently during a session. You are always free to decline cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.
We may use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
FireCompass.com has no access to or control over these cookies that are used by third-party advertisers.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
Use of Demographic / Profile Data / Your Information
Among others, the personal information is used by us to market to you, resolve dispute, troubleshoot, help and promote safe services, measure customer interest in the products, inform you about our offers customise your experience, detect and protect the error, fraud, criminal activity etc.
We may also collect and analyse demographic and your profile data in our effort to continuously improve our products and services.
Sharing of personal information
We never share your contact details with any 3rd party, except when you request to contact a vendor through our platform. We do however use this information to contact you via email and or telephone for service calls, important updates about your products and guidance about to improve your returns.
Your personal information may be shared by us internally or with our agent, service provider, affiliates, to help detect, and prevent identity theft, fraud and other illegal acts.
If required by judicial authority, statutory authority, law enforcement agency or law, we may disclose your personal information in good faith
Links to Other Sites
FireCompass.com provides user the option to opt out from receiving non-essential communication from it or on behalf of its partners.
Personal information that we collect or receive; including information related to your past use of our products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. FireCompass.com does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products, information or services that we provide or for information that you may have requested.
We do however use this information to contact you via email and or telephone for service calls, important updates about your products and guidance about to improve your returns.
You have the right to request a copy of any personal information that we hold about you. To obtain a copy of this personal information, please write to us at the address set out below. We may charge a small fee for this service. If we do hold information about you, you may ask us to correct or update information, you think is inaccurate.
Access to and use of the website
We are the owner or the licensee of all intellectual property rights in this website and the material on it unless specified (including all text, trademarks, data, graphics, layout, logos, images, music or other audio material, clips, films or other moving images, algorithms, product details and/or software published or otherwise available on the website from time to time).
Limitation of liability
We will not be liable, whether in tort (including for negligence or breach of statutory duty), contract or otherwise, for: (i) any loss or damage which may arise from reliance on any information contained on this website; (ii) any loss, damage or costs suffered or incurred by you arising from viruses or other harmful components received via this website; or (iii) any loss of profits; loss of business; depletion of goodwill or similar losses; loss of anticipated savings; loss of contracts; loss of use; loss or corruption of data or information; or any special, indirect, consequential or pure economic loss incurred by any user in connection with this website.
Governing law and jurisdiction
How to contact us
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
To The Privacy Grievance Cell
FireCompass, 2nd Floor, SBC Business Space
156, 27th Cross Rd, Jayanagar 6th Block,
Jayanagar, Bengaluru, Karnataka, 560070, India
Email: [email protected]
Time: Mon to Friday (10:00 to 18:00 IST)